Answering Services By Telesec
Sometimes receptionists aren't the right fit for businesses, especially when managers or owners operate 24 hours a day, seven days a week. Secretaries can also be costly when paid by the hour. For many businesses, answering services are a better option. Through Telesec, a company out of Yuba City, Calif. that started in 1968, businesses across the country can have their phone calls answered quickly and efficiently without having to pay thousands of dollars each month to receptionists. Answering services also allow supervisors and company owners to have experienced phone operators answering their calls 24 hours a day, 365 day a year, even on holidays. Telesec has developed a reputation because its operators have the fastest times in the industry and answer each phone call with personalized, friendly greetings specific to companies.
Professionally Trained To Answer Your Phones
The operators work in quiet, HIPAA-compliant workstations spaced far enough a part that background and outside noise aren't an issue.They are trained according to company standards for courteousness, friendliness and professionalism and also given specific instruction on how to handle calls for individual businesses. The answering service tailors each greeting to a specific company, based on the criteria outlined by the business owner, CEO or supervisor. For customers who speak another language, Telesec offers translation services. Before they work for Telesec, many of the phone operators already have a decade or more of experience with answering services and working in call centers. Nonetheless, they are still tested on their spelling, grammar and receptionist skills to ensure that they are prepared to provide top-level customer service to customers in a range of industries.